Privacy policy

Privacy Policy Last updated: April 21, 2025

This Privacy Policy describes how OnlyByMe (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from onlybyme.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

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Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

Information We Collect Directly from You - Contact details including your name, address, phone number, and email. - Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. - Account information including your username, password, security questions, and other information used for account security purposes.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include device and browser details, IP address, and information about how you interact with the Site.

Information We Obtain from Third Parties We may also obtain personal information from: - Companies who support our Site and Services, such as Shopify. - Our payment processors, who collect payment information (e.g., card information, billing address) to process your payment and fulfill your orders. - Marketing and advertising partners who provide analytics or promotional services.

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How We Use Your Personal Information - Providing Products and Services: to process payments, fulfill orders, arrange shipping, manage accounts, and handle returns. - Marketing and Advertising: to send promotional communications and tailor advertising. - Security and Fraud Prevention: to detect, investigate, or act against potential fraud or misuse. - Service Improvement and Communication: to provide support, improve services, and maintain customer relationships.

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Cookies We use cookies to power and improve our Site, remember preferences, and run analytics. For full details on Shopify-related cookies, see https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking cookies may impact your experience and site functionality.

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How We Disclose Personal Information We may share information with: - Vendors/service providers (IT, fulfilment, analytics, payments) - Business and marketing partners - Affiliates within our corporate group - Where required by law or in connection with a business transaction

We do not sell your personal data.

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Third Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of those websites.

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Children’s Data We do not knowingly collect personal data from children. If you believe a child has provided information, please contact us to request deletion.

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Security and Retention We use appropriate measures to protect your data but cannot guarantee “perfect security.” Retention depends on business, legal, or operational needs.

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Your Rights Depending on your jurisdiction, you may have rights including: - Access/Know - Correction - Deletion - Data Portability - Opt-Out of marketing/advertising - Restriction of Processing - Withdrawal of Consent - Right to Appeal decisions

You may exercise these rights by contacting us using the details below.

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Complaints If you have concerns about our data practices, contact us below. If unresolved, you may escalate to your local data protection authority.

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International Users Your data may be processed outside your country (e.g., UK/EU). Where required, we use safeguards such as Standard Contractual Clauses.

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Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at bigsis@onlybyme.co.uk or contact us at:

Privacy Policy Last updated: April 21, 2025

This Privacy Policy describes how OnlyByMe (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from onlybyme.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

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Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

Information We Collect Directly from You - Contact details including your name, address, phone number, and email. - Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. - Account information including your username, password, security questions, and other information used for account security purposes.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include device and browser details, IP address, and information about how you interact with the Site.

Information We Obtain from Third Parties We may also obtain personal information from: - Companies who support our Site and Services, such as Shopify. - Our payment processors, who collect payment information (e.g., card information, billing address) to process your payment and fulfill your orders. - Marketing and advertising partners who provide analytics or promotional services.

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How We Use Your Personal Information - Providing Products and Services: to process payments, fulfill orders, arrange shipping, manage accounts, and handle returns. - Marketing and Advertising: to send promotional communications and tailor advertising. - Security and Fraud Prevention: to detect, investigate, or act against potential fraud or misuse. - Service Improvement and Communication: to provide support, improve services, and maintain customer relationships.

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Cookies We use cookies to power and improve our Site, remember preferences, and run analytics. For full details on Shopify-related cookies, see https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking cookies may impact your experience and site functionality.

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How We Disclose Personal Information We may share information with: - Vendors/service providers (IT, fulfilment, analytics, payments) - Business and marketing partners - Affiliates within our corporate group - Where required by law or in connection with a business transaction

We do not sell your personal data.

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Third Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of those websites.

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Children’s Data We do not knowingly collect personal data from children. If you believe a child has provided information, please contact us to request deletion.

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Security and Retention We use appropriate measures to protect your data but cannot guarantee “perfect security.” Retention depends on business, legal, or operational needs.

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Your Rights Depending on your jurisdiction, you may have rights including: - Access/Know - Correction - Deletion - Data Portability - Opt-Out of marketing/advertising - Restriction of Processing - Withdrawal of Consent - Right to Appeal decisions

You may exercise these rights by contacting us using the details below.

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Complaints If you have concerns about our data practices, contact us below. If unresolved, you may escalate to your local data protection authority.

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International Users Your data may be processed outside your country (e.g., UK/EU). Where required, we use safeguards such as Standard Contractual Clauses.

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Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at bigsis@onlybyme.co.uk or contact us at: