DELIVERY INFORMATION

We aim to get your order to you as quickly as possible.

Orders placed before 3:30PM on a working day are dispatched the same day for next working day UK delivery.

UK Orders

Delivery Time

Orders placed before 3:30PM on a working day are shipped the same day for next working day delivery.

Delivery Cost

£9.99 via Royal Mail Next Working Day service.

EU Orders

Delivery Time

7–10 working days.

Delivery Cost

£21.99 via International Tracked and Signed.

International Orders (Outside the EU)

Delivery Time

7–10 working days.

Delivery Cost

£27.99 via International Tracked and Signed.

Important Delivery Information

• Delivery times may vary slightly during busy periods such as holidays or sales events.

• Tracking details will be sent to your email once your order has been dispatched.

• Please ensure your delivery address is correct before placing your order.

If you have any questions regarding your delivery, please contact our support team.

RETURNS & REFUND POLICY

At Only By Me London Ltd, we want our customers to shop with confidence.

In line with UK consumer law, customers have the right to request a return within 14 days of receiving their order.

Due to the nature of our herbal products and supplements, certain conditions apply to ensure safety and hygiene.

Refund Eligibility

Refunds will only be considered if:

• The product is unused and unopened

• The product is returned in its original packaging

• The return request is made within 14 days of delivery

• Proof of purchase (order confirmation or receipt) is provided

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Opened, used or tampered products

• Consumable herbal products or supplements that have been opened

• Products purchased during promotional or sale periods

• Orders placed with incorrect delivery details provided by the customer

• Custom bundles or specially prepared packages

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect:

• Please contact us within 48 hours of delivery

• Provide clear photos of the item and packaging

• Once verified, we will offer a replacement or refund where appropriate

Exchanges

Exchanges are only available for unopened and unused products returned in their original packaging within 14 days of delivery.

Customers are responsible for return shipping costs unless the item was faulty or incorrect.

How To Request a Return

To request a return or report an issue please contact our support team:

bigsis@onlybyme.co.uk

Please include:

• Your order number

• A description of the issue

• Photos where applicable

Once your request has been reviewed, we will provide further instructions.